Andy Akrouche, MBA, RCM Instructor Level

Andy Akrouche is the founding partner of Strategic Relationships Solutions Inc. (SRS), a knowledge-based relationship management firm, and the Executive Director of the Institute for Collaborative Working Canada (ICW).  While serving as Vice President of Outsourcing Management Services at Digital Equipment Corporation and citing the failures of many complex business arrangements, Andy founded SRS to revolutionize the framework within which strategic programs and business relationships are conceived, structured, and managed.

Andy’s passion is to help clients succeed in complex programs and initiatives, modernization programs, digital strategy development and execution, Outsourcing, Alternative Service Delivery (ASD), Commissioning, Public-Private Partnerships, Public-Public Partnerships, and Shared Services. 

Andy and his team deliver solutions in several scenarios, including:

• Assessing the organization’s strategy and capabilities and aligning them with current needs and emerging opportunities. 
• Examining existing complex programs and projects and realigning them for success
• Providing strategic advisory and management services for new projects during the planning, procurement, and implementation phases. Setting projects for success right from the start
• Providing ISO 44001-based training and capacity building in Relationships Management, Relational Contracting, and Collaboration Management Services.

Andy delivers executive seminars and training programs on Relationships Management, Relational Contracting Management, Outsourcing, ASD, Commissioning, and PPP Management. He is the author of Relationships First: The New Relationship Paradigm in Contracting.  Andy is the Chair of the Canadian ISO 44001 collaborative business relationship management mirror committee and a member of the Canadian ISO SC 40 mirror committee on IT governance, ITSM, Business Process Outsourcing, and Architecture and Performance Management. 

Andy holds a master’s degree in Business Administration from the University of Ottawa.